Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities, and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
The Glatfelter Agency (TGA), a division of Glatfelter Insurance Group, is seeking an experienced Claims Specialist to join our growing team. The successful candidate for this position will:
- Report, monitor and communicate claims data.
- Engage with clients to facilitate proactive role in safety and loss control measures.
- Monitor, expedite, and advocate TGA standards to the carrier handling the claims.
- Need to be available outside normal operating hours for escalated claims issues.
This position is required to be onsite at our Leader Heights, York, PA office.
Key Responsibilities
- Take first report of loss, as received from customer, or referred by Account Executive or Account Manager.
- Immediately forwards all claims reports to the applicable Insurance Carrier(s).
- Resolves questionable coverage issues in collaboration with the Account Executive.
- Confirms carrier has set up claim, assigned adjustor and communicate this information to the client.
- Monitors the status of open claims, including pending payments, loss reserves and any outstanding issues that may hinder the settlement of the claim.
- Maintains and documents accurate client records in agency management system.
- Advocates on client's behalf as needs arise (i.e. claims handling issues, speeding up resolutions, explaining settlement difference).
- Confirms subrogation has occurred and client's loss history has been updated by carrier.
- Provides Account Executives with monthly open claim reports and calling attention to any loss trends that may require Account Executive and/or carrier intervention. Preparation of loss summary to include premiums, losses and loss ratios upon request.
- Connects clients with agency and carrier resources to assist with Safety Committee setup and structure.
- Attend carrier loss control visits, client safety committee meetings and post loss inspections as necessary.
- Provides risk management guides and resources to clients as needed.
What We're Looking For
- College graduate or combination of education and relevant experience.
- Licensed Pennsylvania Property/Casualty Agent.
- Associate in Claims (AIC) designation or ability to obtain within two years.
- Two years prior claims management experience or related activity preferred.
- Must have working knowledge of Microsoft Office including Excel and Word.
- Must speak clearly and exhibit the ability to reason and communicate complex information to others.
- Must have a strong internal structure and be able to manage multiple priorities.
- Must have good process and decision-making skills.
- Use analytical ability, independent judgment, and discretion as situationally appropriate.
- Able to prioritize job functions appropriately.
- Ability to take an emotional and spirited situation and remain calm in order to facilitate a successful resolution.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 8