Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third-party claims administration firm that provides risk management services to customers.
The Claims Representative II Trainee is an entry-level position focused on building foundational claims handling skills through formal instruction and on-the-job training. Under the supervision of a Claims Manager, the trainee assists with basic, non-complex claims while learning best practices, procedures, and customer-focused service standards. Successful completion of the training program qualifies the trainee for promotion into Claims Representative II.
Candidates should be comfortable with occasional daytime travel for client-facing meetings. The ideal candidate will reside in the greater Harrisburg area.
Position Competencies
- Attention to Details
- Quality Orientation
- Planning & Organizing
- Positive Approach
- Applied Learning
Essential Duties and Responsibilities
- Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies.
- Listens to others and objectively considers their ideas and opinions, even when they conflict with own.
- As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader or Claims Manager, to include:
- Accurate preparation of claim file documentation
- Verification of coverages
- Setting/adjusting reserves
- Making appropriate contacts
- Identifying subrogation opportunities
- Achieving best practices type settlements in the disposition of claims
- Issue payments within authority to appropriate parties
- Accurately and carefully follows established procedures for completing work tasks.
- Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
- Establishes procedures to remain aware of issues, follow up on action items, and track results (e.g., quality, quantity, cost, or timeliness).
- Looks for and communicates the positive qualities and longer-term benefits of challenging situations (while facing the real problems).
- Successfully complete prescribed professional education courses (IIA, AIC, etc.).
- Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule.
Additional Responsibilities
- Performs other duties as may be assigned by the Team Leader or Claims Manager.
Special Relationships
- The Claims Rep II Trainee reports to the Team Leader or Claims Manager.
- The Claims Rep II Trainee has direct contact and interaction with all levels of personnel within the Claims Service Office.
- As training progresses, will have direct contact with policyholders, claimants, medical and legal professionals and vendors.
Qualifications
Education / Credentials
- Bachelor's degree preferred
- Adjuster's license or be willing to obtain one as required
Experience
- Experience in a customer service oriented position preferred
Technical / Professional Knowledge
- Effective communication skills, both oral and written
- Effective inter-personal skills
- Personal Computer skills, with an emphasis on Microsoft products
- Ability to work within a team-oriented, fast-paced, customer-focused environment
Job Requirements (as required by ADA - Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
- Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
- Must be able to access and enter information accurately using automated systems.
- Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.